Continuous pathetic service from MTN.... RUNAWAY
I am appalled by the service MTN and its outsourced insurance company provides. I have a contract with MTN and I loaded a debit order as a payment option, however, every month I have to call in to request my account to be debited, to make things worse I called an hour ago (8080) today requesting to speak to a manager and I am still holding, I am holding for 1hour 17 minutes 25 seconds to be exact. I am done with MTN I am migrating to Vodacom as soon as my contract ends. My account is still not debited and today is the third of April 2018.
Furthermore, I have filed numerous complaints with their billing department for charging me double on my insurance till to date no feedback.
You have lost a loyal customer
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
11 Apr 2018, 16:46No credit has been passed on my account yet, called the customer service to verify and nothing.
Please advise when will it show?
's update11 Apr 2018, 16:46
Reviewer Update
No credit has been passed on my account yet, called the customer service to verify and nothing.
Please advise when will it show?
's updateReviewer Update
11 Apr 2018, 16:49Rude customer service consultants, no joy at all.
No manager or supervisor is ever available for an escaltion, whoever the head of customer service is, they not doing their job, should copy Vodacom, their customer service consultants are the best
's update11 Apr 2018, 16:49
Reviewer Update
Rude customer service consultants, no joy at all.
No manager or supervisor is ever available for an escaltion, whoever the head of customer service is, they not doing their job, should copy Vodacom, their customer service consultants are the best
's updateReviewer Update
11 Apr 2018, 16:51I am just a mere customer who is crying for service
's update11 Apr 2018, 16:51
Reviewer Update
I am just a mere customer who is crying for service