PC
Paul C
1 reviews | Active since Mar 2014
14 Jul 2015, 18:23
Continuous \no service"no signal and no response"""
I am still waiting for feedback and a resolution to the issue of continued No signal on MTN device/network. I have filled in the coverage questionnaire and sent follow up emails - my matter is in hand apparently but still no resolution. If this is not solved ASAP I would urge MTN to release me from my contract and allow me to spend my money on a service that actually works.
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 10:07Hello havokz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Unfortunately I could not get hold of you on your number. Please may you provide us with the reference number you received after sending the coverage template, in order to follow up on your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Unfortunately I could not get hold of you on your number. Please may you provide us with the reference number you received after sending the coverage template, in order to follow up on your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Jul 2015, 10:07
Official
Hello havokz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Unfortunately I could not get hold of you on your number. Please may you provide us with the reference number you received after sending the coverage template, in order to follow up on your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Unfortunately I could not get hold of you on your number. Please may you provide us with the reference number you received after sending the coverage template, in order to follow up on your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***