PK
Phindile K
1 reviews | Active since Nov 2017
20 Jun 2018, 10:11
Continuous Incorrect Billing
Dear MTN, Once again I would like to know what is going on with my account for my 2nd contract number ********** I have been charged R299 monthly and on last months statement it changed to R146.27 whilst I am suppose to pay R79 for the phone, no one is willing to help me with my account but I just wanna know that should I be paying for something that I did not agree to in the first place ? Can anybody get back to me, I am requesting a refund and that my account be corrected and after that can that line be closed or that contract be cancelled cause is really getting old now, i constantly have to query about the same thing every single time.
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MTN South Africa's replyOfficial
21 Jun 2018, 09:58Thank you for your post.
We sincere apologized for any inconvenience incurred.
***
Kindly be advised that the promo fee service was removed from this line and the credit passed against the account for the promo fee charges.
The subscription fee reflect R146.26 and not for R79.00. The old package is no more available.
You had a discussion with Danny Botha on line and this was the feedback from him to you on the 9/01/2018, The offer was not accepted by you. This line is not upgraded and expired already 2017-06-29.
As discussed, we are unfortunately not able to change your package back to the promotion of R89.00 pm as that deal was valid for only 24 months. Below is a deal for 24 months we would like to migrate your line to instead with the exception that you can renew at any time to another package that includes a cell phone within the 24 month period. Below are the details of the package:
USE_YOUR OWN
MINUTE 50 @R79 pm
Include: 100 data bundle +
100 sms bundle
Retentions will notify you if the above offer package is still available or not due to the information received from Danny was in January 2018 and package differ every 3 months and some of this package is no more available.
Kind Regards,
Danny Botha
Retentions & Winback Agent
Tel: ***
Danny is no more in retentions department
You need to contact the upgrade department for assistance with the upgrade or cancellation of the contract for line ***. Please call the 808 call center on 135 to be transferred to the Retentions department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Jun 2018, 09:58
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***
Kindly be advised that the promo fee service was removed from this line and the credit passed against the account for the promo fee charges.
The subscription fee reflect R146.26 and not for R79.00. The old package is no more available.
You had a discussion with Danny Botha on line and this was the feedback from him to you on the 9/01/2018, The offer was not accepted by you. This line is not upgraded and expired already 2017-06-29.
As discussed, we are unfortunately not able to change your package back to the promotion of R89.00 pm as that deal was valid for only 24 months. Below is a deal for 24 months we would like to migrate your line to instead with the exception that you can renew at any time to another package that includes a cell phone within the 24 month period. Below are the details of the package:
USE_YOUR OWN
MINUTE 50 @R79 pm
Include: 100 data bundle +
100 sms bundle
Retentions will notify you if the above offer package is still available or not due to the information received from Danny was in January 2018 and package differ every 3 months and some of this package is no more available.
Kind Regards,
Danny Botha
Retentions & Winback Agent
Tel: ***
Danny is no more in retentions department
You need to contact the upgrade department for assistance with the upgrade or cancellation of the contract for line ***. Please call the 808 call center on 135 to be transferred to the Retentions department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,