PK
Phindile K
1 reviews | Active since Nov 2017
25 Jun 2018, 09:38
Continuous Incorrect Billing (2)
Hi MTN,
This is the communication I had with Danny Botha about my other contract. That I was accepting the R79pm package, I was not informed that every 3months it will change. Where does the R299pm package really comes from? He also never got back to me about my request, I guess that is how MTN now operates. Please see below my communication :
Good Day Danny,
I would like to cancel my contract for ********** because I can see that I am not winning with the monthly payment, even last month I was overcharged for that line, please advise on the next step.
Regards,
Phindile Khoza
**********
On Tue, Jan 9, 2018 at 6:21 PM, Danny Botha [ MTN South Africa ] ********** wrote:
Good day
Most welcome Ms Khoza, apologies for the delay. I will be in touch tomorrow to complete this request.
Kind Regards,
Danny Botha
Retentions & Winback Agent
Tel: **********
**********
From: Phindile Khoza ********** Sent: 09 January 2018 11:32 AM To: Danny Botha [ MTN South Africa ] ********** Subject: Re: MTN contract query - ********** 964
Dear Danny,
Thank you very much for contacting me and letting me know about this deal, I would like to take it.
Please can I have something in writing as well that going forward starting from next month in February I will not be paying the R299 for ********** and that the previous upgrade has been officially cancelled, I need to conclude my query.
Also the R535 on my December statement no-one has gotten back to me that I was still billed incorrectly.
Please advise,
Phindile Khoza
On Tue, Jan 9, 2018 at 11:19 AM, Danny Botha [ MTN South Africa ] ********** wrote:
Good day Miss Khoza
Thank you for taking my call earlier.
As discussed, we are unfortunately not able to change your package back to the promotion of R89.00 pm as that deal was valid for only 24 months. Below is a deal for 24 months we would like to migrate your line to instead with the exception that you can renew at any time to another package that includes a cell phone within the 24 month period. Below are the details of the package:
USE_YOUR OWN
MINUTE 50 @R79 pm
Include: 100 data bundle +
100 sms bundle
Kind Regards,
Danny Botha
Retentions & Winback Agent
Tel: **********
**********
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MTN South Africa's replyOfficial
25 Jun 2018, 11:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online this morning.
Note that a credit has been passed to the account for promo fee of R1233.38. This credit is from . Inv date 2017-08-26 till 2018-04-26. The account is now in credit with R -446.35.
There is no promo fee charge on the May invoice.
As per your request to cancel the contract for cell number *** and to change the number to prepaid.
The account billing will only be for the 1 line from next month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Jun 2018, 11:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online this morning.
Note that a credit has been passed to the account for promo fee of R1233.38. This credit is from . Inv date 2017-08-26 till 2018-04-26. The account is now in credit with R -446.35.
There is no promo fee charge on the May invoice.
As per your request to cancel the contract for cell number *** and to change the number to prepaid.
The account billing will only be for the 1 line from next month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,