Continuous ********** Upgrades

<p>My number is ********** 225. My contract with MTN ended a few months ago (around June 2016), and I am due for an upgrade.</p> <p> </p> <p>In August 2016, a ********** upgrade was done on my account. I got an affidavit from the police and opened a ***** enquiry with MTN. More than two months later, the issue was resolved.</p> <p> </p> <p>Last Friday, the 6th of January 2017, I received an SMS that my "upgrade" was successful. Once again, this is ********** (I did not request nor authorize any upgrade), and I would like to ask MTN to deal with this issue decisively once and for all.</p> <p> </p> <p>This time, I shall not go to the police for an affidavit. I shall not go through that lengthy process again. I expect MTN to cancel this ********** contract with immediate effect. This is because I believe this is an inside job.</p> <p> </p> <p>I have never lost my ID, so this is not a case of identity theft. I've even checked with the credit bureau and my credit record is fine, and no other ********** accounts have been opened. Whoever keeps getting a phone under my name, knows that I am due for an upgrade. Only an MTN employee would know that.</p> <p> </p> <p>Before my contract ended, I would get endless calls from MTN, asking me to upgrade my phone. Each time, I'd tell them I wasn't yet ready for an upgrade. Just a few weeks after my contract ended, suddenly the whole world knows about it and are taking their chances using my ID number? It doesn't add up. In fact, it does; MTN employees are involved.</p>