1 reviews | Active since Apr 2017
continuous charge for unsubscribed services
I am now tired that every month I have to phone mtn call centre as if I have all time for that. I am being charge R250 extra on my contract they say it's for pad calls of which I have never used or know about, worst part is that my limit is set to zero. the first two months they credited my account after I complained, I thought because they saw they made a mistake by overcharging me it will be cancelled, but no it's continuing. I do not know if this will ever stop. I never had this experience before with mtn, this is my third contract with them. I am so disappointed with mtn this time. I am even thinking of cancelling my contract.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up there was not SUL set on this line until 2017-10-04.The current invoice finalised on the 13/11/2017 there are no PSD charges incurred because the bill limit is set going forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up there was not SUL set on this line until 2017-10-04.The current invoice finalised on the 13/11/2017 there are no PSD charges incurred because the bill limit is set going forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the billing department has passed a credit on the account for the data charges for August and September invoice the usage limit was only set up in October.
There will be no more data charges further due to the usage limit set up on the account unless the usage limit is changed on your device.
The request is sent to the billing department to assist with the credit for the data charges on the October invoice.
The reference number ***.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the billing department has passed a credit on the account for the data charges for August and September invoice the usage limit was only set up in October.
There will be no more data charges further due to the usage limit set up on the account unless the usage limit is changed on your device.
The request is sent to the billing department to assist with the credit for the data charges on the October invoice.
The reference number ***.
Kind Regards,
Alice van der Merwe
Best regards,