JVDH
Jonathan Van Der Haer
1 reviews | Active since Aug 2015
04 Aug 2015, 13:01
Continuous Billing and Bad Service
Come on MTN<br> <br> I have had a contract with MTN for two years, cancelled my contract and you continue to debit monthly, I have sent emails and even dealt with a salesperson who was very rude and put the phone down, I sent an email on the 15th of July and got billed again this month, nobody has contacted me and I have two useless reference numbers the latest is #***1, i sent a voice recording of your sales person speaking to me and i have received no response, I think the Ombadmans is the only option here as the service has been beyond **** and you are still debiting me
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Replies (1)
MTN South Africa's replyOfficial
24 Aug 2015, 11:06Hello jvanderhaer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from one of our salesperson. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from one of our salesperson. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Aug 2015, 11:06
Official
Hello jvanderhaer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from one of our salesperson. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from one of our salesperson. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***