<p>Good day,</p> <p>I would like to lay a complaint regarding service rendered to me at MTN Wonderpark.</p> <p>I upgraded and did a sim swop on 13 May 2016, at the above mentioned MTN shop. On 16 May 2016, I received a sms, stating that I should return to MTN Wonderpark because the sim issued to me was faulty. I returned to the shop on 19 May 2016, the lady who assisted me previously had already left for thd day, and consequently I was assisted by another lady, she was not aware of the problem. She couldn't assist me, and told me that she could not replace the faulty sim, because they had no sim cards in stock. She took my details and said that the lady who assisted me previously will call me back when they have new sim cards in stock, as yet, that has not happened. Which is now 4 weeks outstanding.</p> <p>I have a problem with a MTN shop not having sim cards in stock, and complaints of customers being ignored</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your cell number in order to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your cell number in order to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
Best regards,
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