Continuous bad service

My handset was due for upgrade on 1st October, but I had decided to switch over to pre paid. in addition to my phone being in good working condition, I also feel that the packages are absolute *******s because the data gets finished in a day. I called MTN last week, to confirm the termination of the contract, and was told (after being on hold for 25min) by a very rude agent that I would need to call back today (2nd oct) if I wanted to keep my number - I wont even bother going into detail about this agents attitude, but I did request a ref number for the call and will lay a complaint - if I can get through to customer care.

Today, I have been on hold, literally the WHOLE morning, trying to get through to an agent to confirm the migration of my number.

My 1st call was 29min long - no answer from mtn; 2nd call was 18min; third call was 7min and my last attempt to call was 39min all calls were not answered. So I spent just over 1 1/2 hours on hold.

I have no words for how utterly frustrated and annoyed I am with the level of service receiving from these so called "service' providers. The general attitude towards their customers is disgusting!