HF
Hennie F
1 reviews | Active since Jul 2015
26 Oct 2015, 13:29
CONTINUING WITH CANCELLED CONTRACT
I HAVE PHONED MTN NOW 6 TIMES TO CANCEL MY CONTRACT. I HAVE PAID AN EARLY CANCELLATION FEE AND SINCE 6 OCTOBER STILL THE CONTRACT IS ACTIVE. THEY CONTINUE BILLING AND IGNORE MY REQUEST COMPLETELY.
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MTN South Africa's replyOfficial
27 Oct 2015, 14:39Hello ibdclick,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions department for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions department for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2015, 14:39
Official
Hello ibdclick,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions department for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions department for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Rosetta
REQ:***
Best regards,