fN
fumane N
1 reviews | Active since Sept 2014
19 Jan 2016, 09:12
Continuing to Overcharge me
Last week I wrote a complaint here that mtn Overcharged me with R309 when I'm supposed to pay R229, no one did anything about it nor contacted me but yesterday I got the billing document that continues to over charge me for the coming months,this is so unacceptable and I don't understand what the hell is going with their service or is it the way they way the make extra money out of us.
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MTN South Africa's replyOfficial
19 Jan 2016, 11:56Hello fumanem,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your monthly subscription fee as loaded on our Billing system when your contract was opened is R309. If this amount is incorrect and is not what you signed for then please send us the copy of your contract so we correct your package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your monthly subscription fee as loaded on our Billing system when your contract was opened is R309. If this amount is incorrect and is not what you signed for then please send us the copy of your contract so we correct your package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply19 Jan 2016, 11:56
Official
Hello fumanem,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your monthly subscription fee as loaded on our Billing system when your contract was opened is R309. If this amount is incorrect and is not what you signed for then please send us the copy of your contract so we correct your package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your monthly subscription fee as loaded on our Billing system when your contract was opened is R309. If this amount is incorrect and is not what you signed for then please send us the copy of your contract so we correct your package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***