KB
Kelly B
1 reviews | Active since Jul 2015
11 Jul 2015, 14:56
Continues to Deduct $ despite Contract Cancellatio
I'm currently living and working overseas. I have contacted MTN back in January 2015 to find out when my contract ends. I got a response saying it will end 2015-05-19. On 17 April 2015, I notified MTN via email that I won't renew my contract. I got a response saying it would be escalated to Finance Dept. Fast forward to today 11 July 2015, MTN still continues to deduct money from my account, despite countless emails I've sent with no response!! (Except the generic Acknowledgement of Request emails.) I'm absolutely livid! And want my money back!
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MTN South Africa's replyOfficial
27 Jul 2015, 15:41Hello kelbosch,
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that if the cancellation request was sent on the 17 April the termination would then be on the 16 May. Therefore you would be liable for charges up to and including the 16 May 2015. The invoice for R504.00 for June was returned by your bank and this payment is due as it is for usage from the 13 May to the 13 June. We will request that the July invoice of R504.00 be reversed due to late cancellation.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that if the cancellation request was sent on the 17 April the termination would then be on the 16 May. Therefore you would be liable for charges up to and including the 16 May 2015. The invoice for R504.00 for June was returned by your bank and this payment is due as it is for usage from the 13 May to the 13 June. We will request that the July invoice of R504.00 be reversed due to late cancellation.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply27 Jul 2015, 15:41
Official
Hello kelbosch,
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that if the cancellation request was sent on the 17 April the termination would then be on the 16 May. Therefore you would be liable for charges up to and including the 16 May 2015. The invoice for R504.00 for June was returned by your bank and this payment is due as it is for usage from the 13 May to the 13 June. We will request that the July invoice of R504.00 be reversed due to late cancellation.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that if the cancellation request was sent on the 17 April the termination would then be on the 16 May. Therefore you would be liable for charges up to and including the 16 May 2015. The invoice for R504.00 for June was returned by your bank and this payment is due as it is for usage from the 13 May to the 13 June. We will request that the July invoice of R504.00 be reversed due to late cancellation.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***