mD
mathew D
1 reviews | Active since Dec 2014
18 Apr 2016, 11:24
Continues poor service
I logged a complaint 5 weeks ago at Melrose Arch Mtn and to date no feedback can be provided. The attendant that tried to assist me Winky has from the start been not useful at all. No response to emails and when you return to the stall she adds no value. % weeks to change a number to pay as you go. This is not even pathetic but unacceptable. Tim from the complaints department got back to me once and now he is as unhelpful as the rest....WHO DO YOU CALL AS A CUSTOMER AS NO ONE CAN HELP.
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MTN South Africa's replyOfficial
18 Apr 2016, 11:54Hello Mathew.Dunn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the request has been sent already to provide a copy of Payment from the credit controller for the migration to be done. Once information is received, line will be reverted as requested.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the request has been sent already to provide a copy of Payment from the credit controller for the migration to be done. Once information is received, line will be reverted as requested.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply18 Apr 2016, 11:54
Official
Hello Mathew.Dunn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the request has been sent already to provide a copy of Payment from the credit controller for the migration to be done. Once information is received, line will be reverted as requested.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the request has been sent already to provide a copy of Payment from the credit controller for the migration to be done. Once information is received, line will be reverted as requested.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.