Continued poor service by mtn direct

<p>on 20/05/2016 i received a new contract phone from mtn and returned it on 11/06/2016 due to its mechanical/technical fault and they said their turnaround time is 21 working days BUT I still find myself without a phone.</p> <p>I sent e-mails to customer care and retentions BUT I still dont have a phone. I wanted assistance in terminating the contract without a penalty BUT the sales supervisors proud themselves in telling you that there is no way a contract can be terminated earlier without penalty. They have their phone and they are taking my money monthly and they dont take their time to update. I am now over 40 days without that phone.</p> <p>SOMEBODY PLEASE ADVICE/HELP.</p> <p>Regards,</p> <p>Baje</p> <p> ********** </p>