RL
Roald L
1 reviews | Active since Jun 2015
01 Jul 2015, 14:20
Continued poor service and attitude
This is the second complaint lodged for the Oudtshoorn branch due to their poor client service and bad attitude. My wife account once again went well above the limit after it being changed and updated previously. Therefore deducting more than triple the monthly contract amount. <br> <br> I also haven't received any calls or emails from MTN since my last report after receiving feedback that someone will deal with my complaint. <br> <br> I requested an settlement amount to cancel all my own contracts and will be moving to a different service provider leaving MTN after 6 years.
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MTN South Africa's replyOfficial
10 Jul 2015, 09:44Hello rlerm001985,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have forwarded your request to the retention's department who will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have forwarded your request to the retention's department who will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply10 Jul 2015, 09:44
Official
Hello rlerm001985,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have forwarded your request to the retention's department who will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have forwarded your request to the retention's department who will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***