NS
Neo S
1 reviews | Active since Apr 2017
16 Aug 2017, 01:06
Continued incorrect billing
After numerous phone calls and visits to the store, this company (mtn) continues to incorrectly bill my account! I received a phone call last week by one employee reassuring me that the mistake was corrected and I would not be billed this month as they owed me money therefore would credit my account however this was short lived as they debited my account again for the incorrect amount. I want to know what a brother needs to do to get his money back and to be billed correctly? Do I need to do the calculations for you to understand what amount I need to pay you on a monthly? This is getting tiring now! Fix my account and pay me back my money!
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
16 Aug 2017, 11:26Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have logged this through to our billing department for assitance. You should get a resolution as soon as possible.
Regards,
Ishie.
Best regards,
MTN South Africa's reply16 Aug 2017, 11:26
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have logged this through to our billing department for assitance. You should get a resolution as soon as possible.
Regards,
Ishie.
Best regards,
NS
Neo S's updateReviewer Update
17 Aug 2017, 12:55Dear Ishie,
Please note that if MTN does not resolve this issue and tell me when they will be refunding me for the past two months, I will be reversing the debit orders and I will manually pay you what I owe you. Every time I complain I am told my issue is being escalated which is absolute nonsense because no changes have been made! I am honestly appalled by the service I've received and this delay has honestly inconvenienced me, I regret ever moving to you as a service provider because you have terrible client service and incorrect billing systems!
NS
Neo S's update17 Aug 2017, 12:55
Reviewer Update
Dear Ishie,
Please note that if MTN does not resolve this issue and tell me when they will be refunding me for the past two months, I will be reversing the debit orders and I will manually pay you what I owe you. Every time I complain I am told my issue is being escalated which is absolute nonsense because no changes have been made! I am honestly appalled by the service I've received and this delay has honestly inconvenienced me, I regret ever moving to you as a service provider because you have terrible client service and incorrect billing systems!
NS
Neo S's updateReviewer Update
21 Aug 2017, 17:12So are you going to refund me my money or credit me for the last two months of incorrect billing?? Why does it have to take you so long to sort out an issue we've been fighting about for almost a month now?! FIX YOUR BAD SERVICE!
NS
Neo S's update21 Aug 2017, 17:12
Reviewer Update
So are you going to refund me my money or credit me for the last two months of incorrect billing?? Why does it have to take you so long to sort out an issue we've been fighting about for almost a month now?! FIX YOUR BAD SERVICE!
NS
Neo S's updateReviewer Update
21 Aug 2017, 17:12So are you going to refund me my money or credit me for the last two months of incorrect billing?? Why does it have to take you so long to sort out an issue we've been fighting about for almost a month now?! FIX YOUR BAD SERVICE!
NS
Neo S's update21 Aug 2017, 17:12
Reviewer Update
So are you going to refund me my money or credit me for the last two months of incorrect billing?? Why does it have to take you so long to sort out an issue we've been fighting about for almost a month now?! FIX YOUR BAD SERVICE!
NS
Neo S's updateReviewer Update
21 Aug 2017, 17:12So are you going to refund me my money or credit me for the last two months of incorrect billing?? Why does it have to take you so long to sort out an issue we've been fighting about for almost a month now?! FIX YOUR BAD SERVICE!
NS
Neo S's update21 Aug 2017, 17:12
Reviewer Update
So are you going to refund me my money or credit me for the last two months of incorrect billing?? Why does it have to take you so long to sort out an issue we've been fighting about for almost a month now?! FIX YOUR BAD SERVICE!