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natashia S

1 reviews | Active since Jan 2016

14 Jun 2016, 06:13

Continued...Incompetence @ MTN

<p>I wrote a review view days ago and was told my account is fine. Yesterday you guys barred my account because of the same problem. I upgraded late may my monthly installment is R400 odd rands for both my lines. My statement shows R349 for what? I told you that I cancelled the contract with summer mobile but you still billing me incorrectly for that contract. My statement or amount due for may shpuld remain unchanged and only this months invoice should show the new contract amount. I upgraded to a 24 month contract and not 36. Please put my lines back on on both my numbers and send me the correct statement reflecting the correct amounts. This is really pathetic. You just confirmed on this platform a week or 2 ago that the account is write but you did not take iniatiative to look further to make sure that it is correct that means you did not bother to read my request correctly. So all staff at MTN do not know what they are doing. I sent numerous mails to customer service but all they ask for is account information then DOLOLO.... NOTHING. Please sort this nonsens out!!!!!!!!!!!!!!</p>

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