Continued Failure of Service

After having constant issues with the repairs of my phone and after complaining multiple times I have once again had to deal with terrible service from MTN.<br> After waiting patiently for my phone repairs to be completed despite requesting three times that the repairs be fast tracked I called your Repairs Call Centre today to investigate the delay only to be informed that my phone repairs were completed on the 22nd, over a week ago, and are waiting for my payment.<br> <br> Never was I informed of any progress and still, after requesting an invoice, have received no notifications or emails what so ever except for a single SMS requesting acceptance of the quoted figure on the 23rd of October, a day after the repairs were supposedly completed!<br> Does MTN care so little about their customers that after so many issues I still do not have my phone repaired or any feedback at all and even now I have no idea how or when I will get my phone back?<br> I truly cannot believe the complete lack of service I have received from MTN.<br>