1 reviews | Active since Oct 2018
CONTINUED DISGRACEFUL TREATMENT BY MTN
I complained about MTN's appalling treatment of me on Tuesday where I had to pay R11 000 for ********** cellphone use which I had asked them to suspend on 27 July 2018. Following my complaint on your website, Portia Viljoen contact me and promised to follow up. I have heard nothing from her since and my account has been suspended again because it is now over R20 000. MTN has no concern for its customers. I do not know what more to do to arouse them from their apathy. Please help.
Good day Joanne
Thank you for your post. Please note that we have tried calling you twice but you did not answer. As per my colleague, Portia Viljoen, she spoke to you on Friday 26/10/2018 and your line has been unbarred. Please note that this query is currently being dealt with by our ***** department and it's being handled with great urgency.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Joanne
Thank you for your post. Please note that we have tried calling you twice but you did not answer. As per my colleague, Portia Viljoen, she spoke to you on Friday 26/10/2018 and your line has been unbarred. Please note that this query is currently being dealt with by our ***** department and it's being handled with great urgency.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team