1 reviews | Active since Oct 2012
CONTINUED BILLING ON CLOSED ACC A***
Utterly Disgusted: The same response every time. You are sorry for the inconvenience and understand my frustration. Wrong mtn doesn't understand my frustration. I just got a CALL from a debt collector stating that my account has been handed over due to non payment. ***! For the umpteenth time time I cancelled this contract in April. Clearly one hand doesn't know what the other is doing. I want confirmation stating I owe nothing on this account. WHY has a debt collection company phoned me MTN? what more do I need to say? cancellation was requested in April, final billing took place in May. There was no billing in June and suddenly I was billed R870 in July? I'm going to also now take this further as I'm now being called by debt collectors-what implications does this have on my name and my applying for credit elsewhere? I cannot teach you how to do your work Mtn. Can this matter be resolved!!!! <br> REQ:*** (MANTOA)
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
with regards to ref REQ:*** a credit of R890.57 was passed in your account for the amount billed incorrectly and your number *** is being migrated to prepaid and your account is not with debt collectors from our end.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
with regards to ref REQ:*** a credit of R890.57 was passed in your account for the amount billed incorrectly and your number *** is being migrated to prepaid and your account is not with debt collectors from our end.
warm regards
mike