1 reviews | Active since Dec 2015
Continued Billing Error
Its a pity what MTN says is not what they do. Below i specifically said, they will put through a debit order for Jan fir the same invoiced queried. While i got an asuring response on hello.peter to say my issue has been sorted and i since got an sms saying i owe 4900 to which again, i have no idea what comprises the value. Now, R4900 has gone out of my account. How do i pay for my other bills? How on earth is my issue sorted when im billed incorrectly 2nd month in a row. How does one live and ignore such. How does mtn itself explain this. This isnt an error, its blatant stupidity by those doing the billing and handling queries. Im really g###tvol and im gonna take legal action. This im certain cannever be within law. I mean iv queried this over and over and yet again.....! I wish to have no further dealings with mtn. Not with the silly account nothing. You guys are seriously f###ng me up. You guys are not only incompetant but foolish to realise you lost a customer. A flippen loyalist to mention the least. No more, no more am i dealing with you. Iv been charged incorrectly since my upgrade to now. No more..no more no more i say gaaa......
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account was credited after a debit had already being scheduled for month end. Your latest invoice which is the December invoice is only R275.
Your MTN account is currently in credit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account was credited after a debit had already being scheduled for month end. Your latest invoice which is the December invoice is only R275.
Your MTN account is currently in credit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
