CW
COBA W

1 reviews | Active since May 2013

19 Jun 2015, 08:32

Continued billing after contract cancellation

Good day<br> <br> I cancelled a 2GB Data contract ***) on 28/02/2015. I have the cancellation documents that proof this. However, MTN continued to bill me for this for April and May. Resulting in a supposed R238 arrears on my main account. WHICH I REFUSE TO PAY AS I CANCELLED THE CONTRACT IN FEBRUARY!<br> <br> I logged a complaint call on 19/05/2015, the reference nr: *** during which the call center agent ensured me that the contract has been cancelled (reference nr ***) and the R119 supposedly outstanding voided.<br> <br> After this, MTN still suspended my main line. I cancelled it for the THIRD TIME: with reference number 128 773 405 on 02/06/2015.<br> <br> As of yet, my cellphone number ***)has been reconnected, but NOT this line's mobile data AND my latest account still shows an outstanding amount of R119 for April and May= R238. <br> <br> I also emailed this complaint to MTN's 809 email on 11/06/2015 and have not received a response. <br> <br> Please can this matter be seen to urgently or I will cancel all contracts with MTN and move to a more efficient service provider. <br> <br> Thank you<br> Coba-Maryn Wilsenach

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2015, 11:04
Official
Hello COBAMARYN,

Thank you for taking time to raise your concerns with MTN.

We apologise for the inconvenience.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards
Tshepiso
REQ:***

Best regards,