1 reviews | Active since Mar 2015
Continue to charge double for hardware
Refer to the below post that you responded to. Totally unhappy with MTN. You continue to charge me double for hardware every second month.<br> <br> I have no other option but to cancel my contract and seek legal recourse for your inability to resolve this.<br> <br> RESPOND AND RESOLVE!!! <br> <br> Call centre reference (***)<br> <br> Previous response below....<br> <br> Thank you for your post. <br> <br> Please accept our apologies for the inconvenience experienced.<br> <br> Kindly note that a billing request has been logged with the billing department for the double charge to H/W Fees REQ:***<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Nompumelelo<br> REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were charged for Hardware fee double. Credit will reflect on your account withing 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were charged for Hardware fee double. Credit will reflect on your account withing 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
