JP
Johan P
1 reviews | Active since Mar 2009
03 Jun 2015, 12:35
Continue to bill after termination
I have a MTN account which was transferred from Nashuamobile. I sent an email to have my account terminated but yet last month (May 2015) there has been another billing deducted from my account.<br> <br> I need this service terminated and my debit order STOPPED urgently.<br> <br> The phone number to cancel is ***
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello johanpta,
We do apologize for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that your contract will only expire on the 16th of July 2015. If we cancelled the contract before the expiry date, you would have been charged an early termination fee.
Please make contact with us on the 17th of June 2015 in order to submit your cancellation request. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We do apologize for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that your contract will only expire on the 16th of July 2015. If we cancelled the contract before the expiry date, you would have been charged an early termination fee.
Please make contact with us on the 17th of June 2015 in order to submit your cancellation request. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello johanpta,
We do apologize for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that your contract will only expire on the 16th of July 2015. If we cancelled the contract before the expiry date, you would have been charged an early termination fee.
Please make contact with us on the 17th of June 2015 in order to submit your cancellation request. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We do apologize for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that your contract will only expire on the 16th of July 2015. If we cancelled the contract before the expiry date, you would have been charged an early termination fee.
Please make contact with us on the 17th of June 2015 in order to submit your cancellation request. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,