1 reviews | Active since Jul 2020
CONTINUALLY DEBIT against account After Contract closed !
I Called Tami @ mtn for 12month early settlement on a/c *** 15/4/2020- R519.42 and was given this final settlement figure I Paid R519.42 17/April 2020 Into Standard bnk *** via EFT
I Called 3days later & numerous days on various times / intervals afterwards to follow up closure & confirm Receipt of Eft. & was promised they will investigate ! Payment still not reflecting. I was then requested to email proof of payment Every occasions Still no feedback . 22 MAY 2020, I then physically went into Clearwater branch & paid settlement IN FULL R4040 to close *** & handed in a copy of EFT R519.42 *** ) TO close- it off ! still no results & STILL I got debited
Mtn proceeded in debiting my banking account . Continually from April , even though I have paid full Settlements for both contracts ! See calls to mtn : fruitless with no results
Ref 1-*** Ref 1-***8 1-*** 1-*** Retens ref *** 1- ***
I also Contacted MTN & FOWARDED the Proof of payment R519.42 These are just a few contact emails i send this query to with no outcome Emailed 25/April copy of proof of payment to retentions & customer care Received confirmation reference *** Adrian Stellenberg & After from Nokhuthalo Khoza Emailed again *** 5& 6 May & 11 May *** -11may *** 20may Premiumhelpdesk@mtn com- 26may & 29may *** 28may... Various times to below Customcare @ mtn Retentions@ mtn ... Still no closure of accounts & debits going off on account: THEY MUST BE THE WORSE service Provider in SA ! L Naidoo
