CONTINOUS DISSATISFACTION UNFAIR AND UNJUST TREATMENT

Good day

I dont know if I'm asking too much from MTN to just be an honest and transparent service provider. Is it right that almost every second month I must be complaining for services I paid for that are suppose to be rendered to me?? For over six months I've been very dissatisfied with the treatment I've been given by MTN. Today my account has been stopped due to non payment and meanwhile I paid. I've been trying to call since late morning to find out what's going on but nothing, I've been on hold waiting for the next avaliable consultant...basically the only thing I've done the whole day is nothing but on the line trying to get talk to a consultant but nothing. I mean there was a point where I was on hold for over 3 hours and that's when I hung up and tried calling after a while. I'm missing important phone calls, I'm unable to make phone calls because of MTN's incompetence. MTN has brought me nothing but heartache when it comes to resolving my problems. I don't understand why they ill treat customers the way that u do, it's like they don't care, the only thing you guys care about is money, but when it comes to service delivery, you guys don't bother. I've lost all confidence in this service provider.