CONTINOUS BAD SERVICE FROM THIS NETWORK PROVIDER

I am writing to express my deep dissatisfaction with the poor service I have recently received from MTN.

Just a few days ago, the Westonaria branch cancelled the wrong device on my account. As a result, I was left without a functioning service and had to delay payment—because I will not pay for a service that is not working. When I contacted your call centre, two different agents confirmed that I would not be reconnected for the coming month. This is unacceptable, especially considering the error was caused by MTN.

I also went to your Helikon Park branch, where I was informed that my account is up to date and that my data allocation is active. However, my Wi-Fi is still not connecting, and no one has been able to provide a proper explanation for this. I am now left with an unusable device and no clear path forward.

Additionally, around three months ago, I had another frustrating experience when MTN was unable to position my device to the correct location due to internal rules. Only after blocking the wrong device were you suddenly able to position it correctly—an error that should never have happened in the first place.

Now, once again, I’m left with a device that is not working, despite being told that my account is in good standing. I have been informed that it will not function for the coming month, which is both unreasonable and unfair.