1 reviews | Active since Jan 2017
Conteous subscriptions which are deducting my airtime
<p>I am completely dissatisfied with MTN there are forever subscriptions on my number without my approval. Everytime I load airtime these subscription s deducts money from my balance. MTN is not very secure if they continously allowing these subscriptions to be loaded on my number. This is very concerning as when purchasing a sim card one has to Rica register which contains my personal information. I am constantly loosing money and dissatisfied client the call centre agent aren't very helpful and one track minded as they are brainwashed by the MTN. </p>
Good day Kurt,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that you were successfully unsubscribed from GameLoft on 2017-01-20.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Kurt,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that you were successfully unsubscribed from GameLoft on 2017-01-20.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***