IL
Ivan L
1 reviews | Active since Apr 2013
31 Aug 2015, 09:11
Content subscriptions that I didn't subscribe to
Today I found out my data Internet line has 3 mobile content subscriptions that I didn't subscribe too. What the hell is going on? I didn't subscribe to any of them and only found this morning out after I received a sms on tablet that I subscribe to the one yesterday which I didn't do yesterday as I didn't used my tablet yesterday the whole day except for a wifi connection for the Internet. Nobody could also access my tablet as it was locked and I was home alone. The customer service's tells me they can't refund me but I didn't subscribe to any of these subscriptions. I want to know how long this is going on as I didn't get a invoice for 2 months now and want to be refunded.
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MTN South Africa's replyOfficial
31 Aug 2015, 10:14Hello Stormleopard,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription *141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription *141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply31 Aug 2015, 10:14
Official
Hello Stormleopard,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription *141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription *141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,