MM
Maximilian M
1 reviews | Active since Jan 2016
22 Jan 2016, 12:49
Content subscription
Hello,<br> <br> I'm with MTN now for 3,5 years, since I moved to South Africa from Germany and I have been paying a very high <br> Amount of 590,00 Rand for 3 years every month for a content subscription(a third party company) thing. Every month I mentioned, I was reaching my call limits after some short calls and this was very suspected to me, when I went for this issue to an MTN shop or I called them, why my bills are too high and I doing calls only for about 20 minutes and I very soon<br> reaching my call limits, they told me repeatedly your contract is not good you have only 50 minutes on your contract. <br> I mean nobody didn't really had interest to find out, why my bills were so high and zero customer service. Only last week, of the 3 years of paying 15.000 Rand in total, I have been now informed that an incorrect contract was sold to me 3 years ago. Is there any way that I can be assisted in reclaiming funds which were overinflated according to my needs. Your help is very appreciated. Best Maximilian Mehdizadeh <br>
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MTN South Africa's replyOfficial
22 Jan 2016, 16:49Hello Maximilianmehdiz,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have logged the request with Buongiorno to remove your number from the data base. Your unsubscribe has been logged as #***. You can contact them for assistance Tel: +27.11.476.7710, Fax: ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
No credit due for the content charges. Please speak to the store manager regarding the wrong contract sold to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have logged the request with Buongiorno to remove your number from the data base. Your unsubscribe has been logged as #***. You can contact them for assistance Tel: +27.11.476.7710, Fax: ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
No credit due for the content charges. Please speak to the store manager regarding the wrong contract sold to you.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Jan 2016, 16:49
Official
Hello Maximilianmehdiz,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have logged the request with Buongiorno to remove your number from the data base. Your unsubscribe has been logged as #***. You can contact them for assistance Tel: +27.11.476.7710, Fax: ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
No credit due for the content charges. Please speak to the store manager regarding the wrong contract sold to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have logged the request with Buongiorno to remove your number from the data base. Your unsubscribe has been logged as #***. You can contact them for assistance Tel: +27.11.476.7710, Fax: ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
No credit due for the content charges. Please speak to the store manager regarding the wrong contract sold to you.
Kind Regards,
Alice van der Merwe
***
Best regards,