1 reviews | Active since Mar 2009
Last week I received an SMS saying welcome that I subscribed to a video service for R15 per day. Initially I thought this was a phishing attempt, because I did not subscribe to any content service. In fact, I NEVER subscribe to any mobile content services. This morning I woke up to 4 sms's each welcoming me to their subscription, some charging R7 per day, and others charging R15 per day. I immediately phoned MTN, whom confirmed I was subscribed to content services. They said I should cancel the subscription using *141*5#, and then selecting option 4. When I did this, it showed I was subscribed to 7 services, each charging either R7 and R15 per day! I told the MTN agent to make a note on the system that I NEVER want to be subscribed to any services, and she simply rep**** that it will not help. I told the agent it is ***** when I am subscribed to content services without my consent. She just said that I should phone the content service provider. Each content service I cancelled had a phone number on the message. I phoned every number, and I either get a "The phone number you have dialed does not exist", or "The phone number you have entered is incorrect". a few hours later I went to *141*5# again to check if any subscriptions popped up again, and I then get a request to subscribe to some SASHA content for R50 per week, which I have to cancel to get out. MTN is de*****ing customers by subscribing customers to ridiculously expensive content services without consent, which you have to constantly OPT-out of. I have been a loyal MTN subscriber for over 15 years, and I was never so sure to leave MTN as I am now.
Good day,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
To show that we value you as a customer we have loaded you with R100 airtime. This is also to apologise that we are unable to prevent you from being subscribed in future. Please continue monitoring your contend charges profile to avoid any other charges.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
To show that we value you as a customer we have loaded you with R100 airtime. This is also to apologise that we are unable to prevent you from being subscribed in future. Please continue monitoring your contend charges profile to avoid any other charges.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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