MN
Michelle N
1 reviews | Active since Jan 2018
24 Apr 2018, 12:38
Content services
For two weeks now, I have had to sit and cancel around 25 content services a day using *136*5#. On calling the customer care centre, I was told that MTN do not have an email address where I can lodge a complaint. Besides annoying, it is costing me hundreds of Rands in airtime. Why can these services not be blocked, especially when I am not subscribing to any. During the course of last night, I received 30 SMS messages welcoming me to these services???
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MTN South Africa's replyOfficial
24 Apr 2018, 19:24Thank you for your post,
We acknowledge the receipt of your complaint.
Kindly be advised that we have removed the subscriptions on your number *** as per your complaint.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Apr 2018, 19:24
Official
Thank you for your post,
We acknowledge the receipt of your complaint.
Kindly be advised that we have removed the subscriptions on your number *** as per your complaint.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MN
Michelle N's updateReviewer Update
24 Apr 2018, 21:45Hi Mike, I have had to delete 10 this even and that's besides the 8 SMS messages telling me I am successfully subscribed. Please can you track who is requesting subscriptions on my number.
MN
Michelle N's update24 Apr 2018, 21:45
Reviewer Update
Hi Mike, I have had to delete 10 this even and that's besides the 8 SMS messages telling me I am successfully subscribed. Please can you track who is requesting subscriptions on my number.