Content services

Item: MTN South Africa
Rating: 1
Author: Tshegofatso M

I have been struggling with content services that gets activated and taking my airtime. I have not subscribed to any of them but as soon as I load airtime, I get a string of messages saying I've subscribed to things I don't know. That goes with my airtime. Some of these services are: MobiZone, Contn Top, SVMobi, AfriKool, Max Arcade, Videosmile from Naotel, Gameasy, Vuclip games, the list is endless.

MTN gave me 2 codes to use for cancellation *141*5# and *123*2#. I use these all the time but it doesn't stop these services permanently. I was also given a number to call ********** 710. The guy who answers the phone is rude and not helpful at all.

How do I stop this for good? I'm unable to load airtime and use ot freely as it gets chowed by these things. It's really annoying!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

20 Feb 2018, 12:50

Thank you for your post.

We sincere apologized for any inconvenience incurred.

cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.

Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.

Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.

The request was logged with the content provider to remove this for you. ***.

Please monitor your device on a weekly base to see if you are subscribe to any content usage.

There is no guarantee that this service can be stopped.

You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply20 Feb 2018, 12:50

Official