TJvR
Tyra Janse van Rensburg
1 reviews | Active since Feb 2018
09 Feb 2018, 10:02
Content Services
The constant deduction of airtime from aleged content services whitch I do not subscribe for. What is going on with MTN! From one of the best services in South Africa to now what seems to be a frodulent **** that continues to happen every time I load airtime. They say you can delete content services by dialing *141*5#, so MTN where is the delete on that menu, as the only thing you can do their is unsubscribe, not helpfull as every time i load airtime I automatically get subscribed to any random content service that i DO NOT AGREED TO! The concern and frustration of loosing so much airtime has made me reconsider networks. Doing reaserch into the problem I have come to realise that MTN does absolutely nothing about the situation, so we have to continually live in the frustration of MTN taking random money off my account WITHOUT MY AUTHORISED PERMISSION!
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Replies (2)
MTN South Africa's replyOfficial
09 Feb 2018, 13:49Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologize for the inconvenienced caused.
Kindly be advised that any services used on the sim card will be charged to the account or used against the airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have assisted you with the removal of the MTN Play-TSTREAM
Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Please contact the 173 prepaid for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply09 Feb 2018, 13:49
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologize for the inconvenienced caused.
Kindly be advised that any services used on the sim card will be charged to the account or used against the airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have assisted you with the removal of the MTN Play-TSTREAM
Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Please contact the 173 prepaid for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
09 Feb 2018, 14:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have sent an urgent request to Gameloft to remove subscriptions from your number, alternatively contact them on the number *** to have subscription removed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply09 Feb 2018, 14:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have sent an urgent request to Gameloft to remove subscriptions from your number, alternatively contact them on the number *** to have subscription removed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,