Content Services
I've noticed huge amounts of airtime disappearing from my account. Upon investigation I was told its 'Content Services' that I've subscribed to - Adult Sites!! I have NEVER subscribed to ANY adult site and I would like to be refunded each and every cent that went to this.
We as consumers should be protected against this nonsense!
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MTN South Africa's replyOfficial
15 Sept 2017, 09:44Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset.
The account was not billed for content.
MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset or subscribe to this services. .
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The airtime was depleted against content service, the content service used was SmartCall.
We have sent the request to them to remove your cell number from their data base. for cell ***.
Unsubscribe request: #***
Please contact the content provider to assist you with the proof that you have subscribe for this service, content service number is *** , email address ***. They need to assist you with a credit for the airtime/ minutes lost.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply15 Sept 2017, 09:44
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset.
The account was not billed for content.
MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset or subscribe to this services. .
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The airtime was depleted against content service, the content service used was SmartCall.
We have sent the request to them to remove your cell number from their data base. for cell ***.
Unsubscribe request: #***
Please contact the content provider to assist you with the proof that you have subscribe for this service, content service number is *** , email address ***. They need to assist you with a credit for the airtime/ minutes lost.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,