IL
Ivan L

1 reviews | Active since Apr 2013

08 Feb 2018, 06:52

Content service subscriptions *****

I've had it with these content services subscriptions and I've contacted WASPA and all they can do is logged complaints but cannot stop this but they told me you **** to me for not being able to stop/ban it from your side. I've had it with you and WASPA as you just shift the blame around without doing anything and me as the poor customer takes the brunt in paying for these services. If installed countless virus scanners and even done a factory reset wich wiped all data from the phone and even put the sim in a different phone and still these content services subscriptions gets added every day. I now demand an completely new Cellphone number for that data contract or I'll be forced to go to Carté Blancé, the mainstream media and to the lawyers. I won't be available today the 8/2/2018 as I'll be out of coverage, contact me on the 9th. This is not negotiatable I demand a new number with same contract.

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 Feb 2018, 07:25
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly dial the code *141*5# and choose option 4 to deactivate the subscription on your number.Should the problem persist do not hesitate to contact us.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

IL
Ivan L's update09 Feb 2018, 09:19
Reviewer Update
Please don't make out I your clients are stupid, this doesn't stop from new subscriptions being added every day. How would you like if you bring your vehicle to be service by me and I charge you for something not on a normal service without your consent you either asked or requested, would you pay for it? This is exactly what you are doing. You're charging me for services I never requested or asked for and is breach of contract from your side and **********ly.