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eddie E

1 reviews | Active since Jul 2015

20 Feb 2017, 10:33

Content service ****

<p>i am billed for content i did not know i have how can they just run charges on my bill without me giving proof that i am aware of it theres a lot off ****ers out there as i dont have any sercerity on my own account with MTN.so this could happen with a mistake press while i were on the internet or someone while they had my phone as the charges went without me knowing off it.they bill me for it but cant even tell me for what i get alot of messages a day i should i know its sub and i cant dail *141*5# every day off my life.im a long time costumer of MTN but this is unceptable mtn service is poor need to move on pathetic MRN!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Feb 2017, 08:07
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Results for: ***:
DATE & TIME WASP_ID WASP PARTNER DISPLAY NAME AMOUNT CONTENT
2017-02-14 01:03:46 PM *** SmartCall_EBB_01 SmartCall_EBB_01 600 X-Rated.

Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.

Content charges are when you download information from your Internet commercial adverti*****t to your handset.

Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.

The request has been sent to the Content provider service to remove your number from their systems. Please contact the content provider on *** to assist you with the proof for the subscription.

Your unsubscribe has been logged as #***.

You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.

Kind Regards,

Alice van der Mewe

REQ:***

Best regards,