1 reviews | Active since Apr 2018
"Content service" from MTN
My last bill (May 2018) came as a surprise as it was much higher than expected. So off to the shops we went to go see MTN just to find that they cant help - their system is down. Started reading on the net about this and found another customer complaining on Hellopeter about this "CONTENT SERVICE" which is something new on my bill now as well. Its some ********** scheme that subscribes you to internet content without your permission and MTN seems to be in on this as they 1) know about this and 2) allow it to continue. Dial *141*5# and go to "Content service" to 1) see if you have this subscription as well and 2) cancel the subscription from there. Make sure you check this out as when I unsubscribed from my ********** service it told me it costs R50/day for it so I'm waiting for a huge surprise on my bill end of the month as I don't have a clue when I was subscribed to it in the first place.
Dear Eugene,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
MTN has introduced a system which we call “Token Based Billing” (TBB). TBB is meant to protect MTN customers from unauthorised billing by unsolicited mobile content subscriptions services, also known as Wireless Application Service Providers (WASP).
With TBB in place, MTN subscribers will now have an opportunity to approve any subscription before being billed. You may also access extra services via this MTN USSD code *136*5#
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Eugene,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
MTN has introduced a system which we call “Token Based Billing” (TBB). TBB is meant to protect MTN customers from unauthorised billing by unsolicited mobile content subscriptions services, also known as Wireless Application Service Providers (WASP).
With TBB in place, MTN subscribers will now have an opportunity to approve any subscription before being billed. You may also access extra services via this MTN USSD code *136*5#
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,