1 reviews | Active since Feb 2018
Content ***** using my MTN number
I have suddenly been bombarded with sms' s confirming my subscription to different contents. I have never knowingly subscribed to any content. I contacted MTN customer care and was told by the very polite lady that I need to dial *141*5# daily and unsubscribe. She said that she had to do it daily as well and suggested that I do this too in order to stop being charged. Yesterday I cancelled about 7 content subscriptions and about 8 pending subscriptions . Today I again had to cancel about 7 subscriptions and about 3 pending subscriptions. I need MTN to explain how, when and who is making these subscriptions using my number. I also need MTN to permanatly prevent any subscriptions from being charged to my account... in other words block my number from receiving any subscriptions. Alternately I need you show me how I can take full control of this to prevent thus ********** activity. I trust that as my service provider you will take my concerns seriously enough to ensure a permanent solution to this serious matter.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your number *** and picked up that there are no active subscriptions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your number *** and picked up that there are no active subscriptions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
