DB
DesrAA(C) Barnard
1 reviews | Active since Sept 2015
15 Feb 2016, 08:41
\Content charges\" that I NEVER subscribed to"
MTN is refusing to even assist me with the erroneous charge to my account for \content\". For about 12 months, I recently discovered, MTN has been taking approximately R100 off my account for services which I never agreed to, nor received. Your call centre agents keep telling me to take it up with the content provider, but I have no idea who they are even.<br> <br> Since MTN wilfully took money off my account and now refuses to even assist me, I demand that someone contact me immediately to resolve this."
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MTN South Africa's replyOfficial
16 Feb 2016, 14:39Hello DeeB1985,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. MTN do not credit the account for any content charges. Note that the request has been sent to VICTORIOUS TECHNOLOGIES to unsubscribe Unsubscribe ID #***. You may contact the content provider Tel: *** to assist you with feedback and the proof that subscription has been accepted. You can email them as well ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. MTN do not credit the account for any content charges. Note that the request has been sent to VICTORIOUS TECHNOLOGIES to unsubscribe Unsubscribe ID #***. You may contact the content provider Tel: *** to assist you with feedback and the proof that subscription has been accepted. You can email them as well ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Feb 2016, 14:39
Official
Hello DeeB1985,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. MTN do not credit the account for any content charges. Note that the request has been sent to VICTORIOUS TECHNOLOGIES to unsubscribe Unsubscribe ID #***. You may contact the content provider Tel: *** to assist you with feedback and the proof that subscription has been accepted. You can email them as well ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. MTN do not credit the account for any content charges. Note that the request has been sent to VICTORIOUS TECHNOLOGIES to unsubscribe Unsubscribe ID #***. You may contact the content provider Tel: *** to assist you with feedback and the proof that subscription has been accepted. You can email them as well ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
***