rG
ric G
1 reviews | Active since Apr 2014
11 Feb 2018, 12:25
Content charges ****
mtn is collecting money from mr o.b.o "contact charges" ****. Mtn cannot provide proof that i have requested these "contact charges"....yet...mtn gladly collects MY money and transfers it to the ********s...which makes mtn ********s as well
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MTN South Africa's replyOfficial
12 Feb 2018, 09:02Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
The content used was MTN play this subscriptions was removed on the 17-1-2018.
No credit due for the charges.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 09:02
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
The content used was MTN play this subscriptions was removed on the 17-1-2018.
No credit due for the charges.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,