Content Charges reflecting on my account

I went to the MTN branch in our offices querying the content charges on my account. I was told to dial *141*5# & follow the prompts. According to it I am not subscribed to any content. The lady in the branch also did this to confirm & logged a query with MTN. After a week not receiving any feedback, I called 808. I spoke to a Lady, Shea & she confirmed my query has been resoled. Really how come was I not informed?? She stated this is due to some site I joined or subscribed to & they are now deducting the charges. I did not subscribe to anything. I asked if she can confirm who the third party is & she said no. I also requested if MTN will be able to refund my money & she said no I need to claim this from the third party.<br> <br> I have a few issues here<br> 1. MTN cannot help with who the third party is, so how am I suppose to get my money back (they said I must google it)<br> 2. Why can MTN not refund my money, I am their client after all. I logged a call regarding the charges, their *141*5# process does not work!!!<br> 3. I was told to call MTN back to get an additional short code to clear this from my account, why must I call back.<br> The service received is appalling & MTN has done nothing to help me