1 reviews | Active since Oct 2011
CONTENT CHARGES ON A DATA LINE CELL NUMBER
REFERENCES REFER; ***, ***, ***, <br> <br> On several occasions now we have made contact with MTN regarding the charges charged to data cell number *** for contents not authorised to this number via unauthorised subscriptions through MTN/via MTN subscribers. MTN was requested on these several occasions to block any subscription links or requests to this number or from this number by 3rd party application or to 3rd party subscriptions, to date this has still not been done and an account of over R 2000 for content charges has now been run up on this data line number, unauthorised.<br> <br> We want this instruction implemented immediately and the cost for data content charges credited
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that a request to unsubscribe your number from the content services was submitted and the last deductions were on 2016-03-02.Your number was subscribed to Mira Networks and Basebone, please call the below numbers to query a refund.
Mira Networks - *** (chargeable call)
Basebone - *** (chargeable call)
Alternatively for any dispute regarding WASP content subscription/deductions, please lodge a complaint directly with WASPA either via www.waspa.org.za or on *** (chargeable call).
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that a request to unsubscribe your number from the content services was submitted and the last deductions were on 2016-03-02.Your number was subscribed to Mira Networks and Basebone, please call the below numbers to query a refund.
Mira Networks - *** (chargeable call)
Basebone - *** (chargeable call)
Alternatively for any dispute regarding WASP content subscription/deductions, please lodge a complaint directly with WASPA either via www.waspa.org.za or on *** (chargeable call).
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,