aT
awie T
1 reviews | Active since Mar 2009
19 Jun 2015, 08:32
Content charges
I have two months in a row now seen 'content charges' on my invoice. I do not know what this is for, I never asked for this and I most certainly never subscribed to any such service as you no doubt will suggest. I urge you to contact me with the news that a credit has been passed on my account for the amounts in question. Failure to do so will result in my debit order being returned as unpaid by my bank. Please contact my very urgently regarding this.
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MTN South Africa's replyOfficial
22 Jun 2015, 16:19Hello AWT,
We are truly sorry for any inconvenience caused and for the delayed response.
We see the content charges on your account for the past 2 month's amount to R61.19 incl. VAT.
Due to your number being migrated over to prepaid, we've now decided to credit your airtime wallet with R70.00 worth of airtime that will go into your evergreen wallet (non-expiry).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We see the content charges on your account for the past 2 month's amount to R61.19 incl. VAT.
Due to your number being migrated over to prepaid, we've now decided to credit your airtime wallet with R70.00 worth of airtime that will go into your evergreen wallet (non-expiry).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 16:19
Official
Hello AWT,
We are truly sorry for any inconvenience caused and for the delayed response.
We see the content charges on your account for the past 2 month's amount to R61.19 incl. VAT.
Due to your number being migrated over to prepaid, we've now decided to credit your airtime wallet with R70.00 worth of airtime that will go into your evergreen wallet (non-expiry).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We see the content charges on your account for the past 2 month's amount to R61.19 incl. VAT.
Due to your number being migrated over to prepaid, we've now decided to credit your airtime wallet with R70.00 worth of airtime that will go into your evergreen wallet (non-expiry).
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,