cV
claudio V
1 reviews | Active since Oct 2013
01 Jul 2015, 10:38
Content Charges
I did not authorize any SP or ****py provider for any content, how can MTN allow this ******s from operating.<br> <br> I would like my money refunded back.all R28,16 and R24, 64 excl. vat<br> <br> REF ***, i called to disable this nonsense service. and it better be cancelled<br>
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MTN South Africa's replyOfficial
10 Jul 2015, 11:27Hello claudio.vigliott,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the subscription is with AIRG and unfortunately we don't have their contact number. The number gets subscribed when downloading ringtones or products in their website or using a short code. MTN is not responsible for these charges on the customer`s numbers.
The code to cancel the wasp is *141*5# okay and follow the instructions to cancel. At the moment you have 1 wasps and the code needs to be used once.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the subscription is with AIRG and unfortunately we don't have their contact number. The number gets subscribed when downloading ringtones or products in their website or using a short code. MTN is not responsible for these charges on the customer`s numbers.
The code to cancel the wasp is *141*5# okay and follow the instructions to cancel. At the moment you have 1 wasps and the code needs to be used once.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 11:27
Official
Hello claudio.vigliott,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the subscription is with AIRG and unfortunately we don't have their contact number. The number gets subscribed when downloading ringtones or products in their website or using a short code. MTN is not responsible for these charges on the customer`s numbers.
The code to cancel the wasp is *141*5# okay and follow the instructions to cancel. At the moment you have 1 wasps and the code needs to be used once.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that the subscription is with AIRG and unfortunately we don't have their contact number. The number gets subscribed when downloading ringtones or products in their website or using a short code. MTN is not responsible for these charges on the customer`s numbers.
The code to cancel the wasp is *141*5# okay and follow the instructions to cancel. At the moment you have 1 wasps and the code needs to be used once.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,