1 reviews | Active since Sept 2017
Content charge R 280 without my knowledge /consent
to my dismay a R 280 content charge was billed to my account, upon enquirey i was told it is a third party subscription of R8 per day, I never subscribed to any thing like that or authorized it.<br> <br> MTN collecting on behalf of third party pirates and ******s without client verification and consent makes them complicit in this money theft from unsuspecting clients,<br> <br> No notification that one has been subscribed to any platform, no way to control the charges until they appear on your statement!!!! this is day light ******* !! I demand reversal of the charges and immediate stoop to MTN collecting on behalf of internet PIRATES, if we subscribe we pay with our card NOT MTN CHARGING OUR ACCOUNT!!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content services are not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. Any proof of subscription or refund is provided by the content provider directly to you. Please contact MiraNetwork and Basebone on *** and *** respectively to assist you further with the request and any credits due to you.
Please dial *141*5# to cancel any WASP subscription and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content services are not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. Any proof of subscription or refund is provided by the content provider directly to you. Please contact MiraNetwork and Basebone on *** and *** respectively to assist you further with the request and any credits due to you.
Please dial *141*5# to cancel any WASP subscription and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,