CONTENT CHARGE

I picked up a weird charge on my monthly statement for Content Charge under the heading "BrainQ". I've been paying for this "subscription" for well over a year. I notified MTN via customer care, I did not once ask for a refund, I just want to know what it is and how I can stop it!

I have sent so many emails, and because I have no single person I can email, a different person responds every time. They obviously don't care enough to read further than one email, and I have to explain the situation every time.

1. I have never subscribed to anything. 2. I have dialed *155# and what a surprise - i have no active subscriptions. 3. I've checked the MTN app - again - no active subscriptions.

MTN claims they have no control over this, it's a third party, and so my only real solution here is to cancel my contract with MTN entirely.

TERRIBLE service, even worse communication.