DF
Dave F
1 reviews | Active since Mar 2009
29 Sept 2015, 17:26
Content charge
I have noticed that I have been billed for content charges as follows:<br> 26/06/2015 Content Charge 54.25<br> 26/07/2015 Content Charge 52.50<br> 26/08/2015 Content Charge 217.31<br> 26/09/2015 Content Charge 171.81<br> I have not subscribed to any third party service and the number/account that is billed is a pure data connection that is in a router. I have lodged a complaint with MTN customer care about 4 weeks ago but I am still waiting for a response from them. I have also inquired about the charges at a MTN shop in Forrest Hill, but they could also not help me. Can you please reverse the charges as I have never accepted any third party service (I suspect that is what it is) and ensure that no charges other than the data charges can be made against this number. The account number is A***.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Dabrifo,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Dabrifo,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers
Best regards,