DB
David B
1 reviews | Active since Jan 2018
30 Jan 2018, 17:17
Content Billing
Have just received a R400 content Bill from MTN on a service I havn't subscribed too. How can MTN allow these companies to bill on their system or are they complicit? No excuse MTN ! If you wanted to stop it you would!
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MTN South Africa's replyOfficial
02 Feb 2018, 13:02Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
You can also continue to monitor and manager any content subscription by dialing *141*5# and select option 4.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply02 Feb 2018, 13:02
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
You can also continue to monitor and manager any content subscription by dialing *141*5# and select option 4.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
DB
David B's updateReviewer Update
02 Feb 2018, 14:52Hiding behind beaurocratic red tap and deflecting responsibility. As a corporate who apparently prides its self in transparency and customer service. The process of objection and reversal is obviously to laborious. Just stop offering the service and get the wasps to bill clients directly. Simple
DB
David B's update02 Feb 2018, 14:52
Reviewer Update
Hiding behind beaurocratic red tap and deflecting responsibility. As a corporate who apparently prides its self in transparency and customer service. The process of objection and reversal is obviously to laborious. Just stop offering the service and get the wasps to bill clients directly. Simple