HP
Hendrik P
1 reviews | Active since Jul 2014
03 Jul 2015, 13:38
CONTACTING THE CALLCENTRE/HELPLINE
There is absolutely no way in which I can succeed in reaching the MTN call centre by telephone. I have tried every number but are just being referred to the self help system. Even on their homepage you will not find a number that you can call to receive assistance. The nature of my problem is that I have bought airtime on my prepaid phone, but after the first call I cannot making any more calls because I \have insufficient funds". When dialling *141#"
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MTN South Africa's replyOfficial
05 Jul 2015, 11:25Hello hduplooy@200144,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Airtime that MTN rewards you with for your loyalty can only be used to make calls to MTN numbers only.
But if you cannot make calls with airtime that you bought, please call 173 from your prepaid number for the issue to be investigated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Airtime that MTN rewards you with for your loyalty can only be used to make calls to MTN numbers only.
But if you cannot make calls with airtime that you bought, please call 173 from your prepaid number for the issue to be investigated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
MTN South Africa's reply05 Jul 2015, 11:25
Official
Hello hduplooy@200144,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Airtime that MTN rewards you with for your loyalty can only be used to make calls to MTN numbers only.
But if you cannot make calls with airtime that you bought, please call 173 from your prepaid number for the issue to be investigated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Airtime that MTN rewards you with for your loyalty can only be used to make calls to MTN numbers only.
But if you cannot make calls with airtime that you bought, please call 173 from your prepaid number for the issue to be investigated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo